Shipping and Return Policy

Kona Coffee

Shipping
We ship only within the US. and Canada. Unless you call (760) 728-CALL.
Orders are shiped USPS, Priority Mail or First Class Mail Depending on Weight. Most orders are shipped same day if ordered before 3pm Pacfic Time 6pm Eastern Time. Your order should arrive 2 to 5 business days. If you don't have order by 5th business day contact us and we will track it down.

Returns or Exchanges

All sales are final, unless customer received defective or damaged items. Once we receive the defective or damaged product will ship out replacement item to customer at our cost.

We will only exchange products with in 20 days starting from the day the customer received product. Products must be postmarked within 20 days of this time, if not we will be unable to exchange customer's defective products. Items must be returned in their original packaging including manuals and accessories. If items are missing we will charge customer for missing items.

Keep the customer section of the invoice that came with the shipment for your records.

To return a defective Item contact Tim for a return authorization number (RA#) (760)728-2255.

Taxes
We collects sales tax for items being shipped to California State only. We do not collect taxes for shipment to any other states.

Copyright
The contents and materials of the Web Site are only for your personal, noncommercial use. All Content contained on this Web site is protected by copyright. Copying or storing of any Content for other than personal, non-commercial use is prohibited without the prior written permission.